Order before 5PM for next day delivery across Melbourne Metro areas Order before 5PM for next day delivery across Melbourne Metro areas

FAQs

Need to know more?
Here are a few of the questions we often get asked.
Can't find what you need to know here - send us an email or message us.


Where do you deliver?

For now we deliver across Melbourne Metro up to 20kms from Docklands, very soon we will go national.

Shipping is a flat $15 as we need to cover the cost to send out our cheese pack. Rather than hiding the delivery cost in the price of the pack, we decided it was more transparent to charge it separately.

Delivery more than 20kms from Docklands?
We can offer you personalised delivery at following rates:
20 - 25 KM - $20.00, 25 – 30 KM - $25.00, 30 – 35 KM - $30.00, 35 – 40 KM - $35.00, 40 – 45 KM - $40.00, 45 – 50 KM - $45.00 Message us to arrange delivery

When can I expect my delivery?

Generally if you place your order before 5pm, we will deliver the next day. If you need a delivery on the same day, just let us know and we will try our best to make it happen for you.

Why did I get some different cheeses to the one on the website?

From time to time we need to substitute the cheese in your pack, never the whole collection but sometimes one or two may not be available. Don’t worry we will replace it with something equally delicious and of a similar style.


What’s included in my pack?
Each collection is packaged in one of our signature black boxes along with tasting notes (we can even do a personalised card if you are sending as a gift). We don’t fill the pack with wood shavings, cellophane or other things (we hate the word hamper so have tried to do something a bit more modern with out extra wasteful packaging).

Our packs are a bit more simple and we let the cheese do the talking – it is the hero after all!

Can you customise my pack?
Of course we can! We love nothing more than creating something unique, if you are looking for a specific cheese or accompaniment we can often source it for you. Just ask, we are here to help.

We want to send a surprise to our clients and staff, can we do something different?
These are our most favourite requests! From uniquely themed packs to fit with your brand positioning to virtual cheese tastings with teams around the country we can make it happen. As restrictions start to open up, we can come to you with a personalised cheese and wine matching session.

Can I include a card with a message?
For sure! Just let us know what you would like to say. It’s free too!

Returns policy
We want all our customers to be happy, if we have made a mistake with your order or there is something you are not happy about, we will refund you. And you get to keep the cheese.

Terms of Trade
All payments are COD via credit card at checkout.